Frequently Asked Questions - COVID-19
Q.What business continuity/contingency strategies are you pursuing in case this is a prolonged and worsening situation?
A. Our Crisis Management Team has been deployed and is meeting daily. We are continuously monitoring Government and International Guidelines to ensure we are implementing best practice for our contingencies - this is changing on a regular basis.
Q. Can you please list the products affected and lead time implications due to the impact? Please also provide a copy of your supply chain mitigation plan or route investigation that is in place regarding resolution of any possible issues.
A. We are currently adhering to all confirmed product delivery lead times. However, the situation is in constant flux and we are proactively engaging with our customers to forward plan your requirements as soon as possible. Please visit our website for up to date information.
Q. Can you please confirm what measures are in place to secure the safety of your products?
A. The Centres for Disease Control (CDC) have stated, that based on current data available, there is very low risk of spread from products or packaging, such as cardboard, that are shipped over a period of days or weeks at ambient temperatures.
There is currently no evidence or reported instances to support transmission of COVID-19 associated with imported goods. We are monitoring suppliers, stocks and supply chain daily in order to minimise disruption and ensure the best possible flow of goods both into and out of our business.
Q. What measures are in place to protect visitors to sites?
A. All our offices and production sites at the current time are open, firmly adhering to WHO recommendations and guidelines. The safety and security of our staff and visitors remains of the highest priority to us and we will continue to ensure and update our processes to secure the highest standards of cleanliness and hygiene.
Q) How is BBI offering their services in the fight against COVID-19
A) As a worldwide market-leading provider of diagnostic reagents and rapid test/lateral flow contract services, BBI Solutions are dedicated to using our 35 years of expertise to help the fight against COVID-19. At this exceptional time, BBI Solutions offer several related products and services that support our core mission to 'Serve the Science of Diagnostics'. Find out more here
Q) What is the current status of your distribution channels by country?
Message from our CEO - BBI Solution’s response to Novel Coronavirus (COVID-19)
Dear Valued Customer,
As COVID-19 (the coronavirus) continues to impact the global community, I want to personally update you on the steps we have taken to ensure business continuity for all our customers around the World.
Based on guidance from the World Health Organization, we have augmented our already robust Business Continuity Plan with specific steps to account for COVID-19.
To date, these actions include:
- Daily monitoring of suppliers, stocks and supply chain to minimise disruption and ensure the best possible flow of goods both into and out of our business.
- Implementation of policies to minimise our team’s risk of exposure to the virus and maximise our ability to serve you with both reagents and services.
- Working proactively with our customers to de-risk their supply chain and maximise the ability of our manufacturing facilities to respond to their needs.
We are acutely aware of our role in the provision of healthcare services globally and aim to remain as adaptable as possible in a rapidly changing environment. By working in close partnership with you, our customers, we hope to play a small part in helping us all mitigate the consequences of this global crisis. As a valued BBI customer, our customer service and sales teams are at your disposal to ensure we are best placed to meet your ongoing requirements.
Above you will find answers to some Frequently Asked Questions containing more information on how BBI Solutions are responding to the evolving COVID-19 situation. If your question is not answered above, please submit any further questions you may have here. This webpage will be updated regularly.
In the mean-time, please continue to send your purchase orders and request for quotations to email@example.com, and our team will acknowledge your requests as per our standard processes.
It goes without saying that, in the current environment, the health and safety of our employees, customers and partners are paramount. These are unprecedented times for everyone, and the situation is changing daily. We are committed to maintaining our business operations and ensuring you continue to receive the highest quality service without disruption. We thank you for your loyal custom, and we greatly value our collaboration at this challenging time for all.
Further information on our products and services that can help in the fight against COVID-19 can be found here