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Customer Services
Our global customer-service team is on hand to help with any questions you have or support you need.
Have a question about a product, an order, documentation, or an assay tweak? Get in touch and we’ll get you an answer fast or connect you to the right scientist for technical support.
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Frequently asked questions
What are your typical lead times?
Lead times vary based on the product and your location. Check our online catalogue or contact us using this form.
Can you supply ISO 13485:2016 and FDA-ready documentation?
Yes. Every critical site runs under our ISO 13485-certified quality system. We can provide a Certificate of Analysis, Safety Data Sheet and full lot traceability – ready to slot into your regulatory file.
What is the minimum order quantity (MOQ)?
Minimum order quantities vary based on the product. Check our online catalogue or contact us using this form.
Do you offer technical support?
Absolutely. Our scientists can troubleshoot assay performance, optimize buffers and conjugation ratios, and recommend stability protocols. We can even offer reagent customization, antibody development, and custom conjugation. Contact us using this form for more information.
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Still need help? Talk to our team
Our customer service team is on hand to help with any questions you have or support you need.
And if the issue turns technical, they’ll bring in our expert scientists to troubleshoot side-by-side with you and keep your project moving.
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